SaaS Product · WhatsApp CRM · Meta Cloud API
Chativo
WhatsApp CRM & Customer Communication SaaS
Chativo is our flagship WhatsApp CRM platform designed to help businesses organize customer conversations, manage contacts, coordinate broadcast campaigns, and streamline communication workflows from a single unified dashboard.
An In-House Product of Arbind Digital Solutions
Chativo (chativo.in) was conceived, engineered, and is maintained exclusively by Arbind Digital Solutions (an Indian proprietorship founded by Arbind Kumar Singh, based in Guwahati, Assam).
The Problem It Solves
In India and global markets, over 80% of customer enquiries arrive via WhatsApp. Yet most small and mid-sized businesses run their communication off a single employee's phone or fragmented SIM cards.
- •Messages go unanswered when a single phone is busy or away.
- •No shared visibility across sales, support, and founders.
- •Manual broadcast messages risk account bans when using unofficial tools.
- •Customer chat histories and lead contexts are routinely lost.
Who Chativo Is For
Chativo is tailored for growing commercial and service organizations that rely on WhatsApp as a primary touchpoint:
- E-Commerce & D2C Brands: Order status inquiries, customer support, and opted-in notification broadcasts.
- Professional Service Providers: Managing client intakes, consultation scheduling, and follow-ups.
- Educational Institutes & EdTech: Student onboarding, counseling, and batch announcement distribution.
- Local Enterprises: Replacing scattered personal WhatsApp numbers with an organized business setup.
How WhatsApp CRM Workflows Operate in Chativo
WABA Connection
Connect your official WhatsApp Business Account (WABA) using Meta Cloud API credentials directly in your Chativo workspace.
Real-Time Ingestion
Incoming customer inquiries are securely ingested via webhooks and routed immediately to your unified team dashboard.
Collaborative Replies
Team members claim conversations, add internal notes, and respond to customers from the shared inbox in real time.
Template Broadcasts
Select approved Meta templates, target segmented contact lists, and track real-time delivery and read statuses.
Genuine Product Interface
Below are unedited screenshots from Chativo's live production dashboard, showcasing real workspace views.
Unified Overview & Connected Number
Real-time metrics: connected WhatsApp accounts, open conversations, and contact directory.
Conversation Analytics & Spend Tracking
Track incoming vs outgoing message volumes, conversation statuses, and Meta API utility spend.
Broadcast Campaigns & Delivery Monitoring
Manage pre-approved WhatsApp message templates, schedule broadcast campaigns, and view delivery rates.
Live Features (Currently Available)
Every feature listed below is fully implemented and accessible to active Chativo tenants today.
Shared Multi-Agent Team Inbox
Allow multiple support and sales agents to respond to incoming customer messages from a single WhatsApp number simultaneously without session conflicts.
Official Meta Cloud API Integration
Connects directly via Meta's official WhatsApp Business Cloud API. Secure, compliant with Meta policies, with no third-party unofficial scraping or QR workarounds.
Contact & Lead Management
Store customer conversation histories, organize contacts with custom tags, and maintain a verifiable paper trail for customer support and sales enquiries.
WhatsApp Broadcast Campaigns
Create, manage, and dispatch official Meta-approved template messages to opted-in customer lists with automated delivery status tracking.
Multi-Tenant Architecture
Engineered with strict tenant data isolation. Each business workspace operates with its own isolated credentials, contacts, and message logs.
AI Integration & Future Capabilities
We are exploring AI-assisted conversation understanding and workflow automation to improve customer communication.
Current AI Status: Under Exploration & Development
In line with our commitment to transparency: Chativo is not marketed as an autonomous AI agent in production. AI capabilities are currently in development as optional, opt-in agent assistance tools.
- ✓Human-in-the-loop: Suggestions will only appear as drafts for human agents to inspect, revise, or discard. Chativo never sends messages autonomously without human action.
- ✓BYOK Model: Designed for clients who supply their own API keys, ensuring no customer conversation data is processed by third-party AI models without explicit client consent.
- ✓Data Isolation: Tenant data is never used to train public language models.
Ready to Upgrade Your WhatsApp Communication?
Explore Chativo directly or consult with Arbind Digital Solutions for custom setup and WhatsApp Business API onboarding assistance.