Refund Policy
Our transparent refund policy for digital services and products at Arbind Digital Solutions
Effective Date: 11/20/2025
Last Updated: 11/20/2025
Quick Navigation
Jump to any section of our Refund Policy
Digital Services
Refund terms for web development and digital services
Marketing Services
Refund policy for marketing campaigns
Setup Fees
Non-refundable setup and activation fees
Refund Process
How to request and track your refund
Exceptions
Situations where refunds may not apply
Contact Support
Get help with refund inquiries
Digital Services Refunds
Our refund policy for digital services is designed to be fair and transparent:
Website Development
- • 50% refund if cancelled within first 7 days
- • 25% refund if cancelled within 14 days
- • No refund after project delivery begins
- • Custom features are non-refundable
WhatsApp API Services
- • Pro-rated refund for unused months
- • Setup fees are non-refundable
- • 7-day cooling-off period
- • No refund after 30 days of service
Important Note:
All refund requests must be submitted in writing with detailed explanation of the reason for cancellation.
Marketing Services Refunds
Our refund policy for marketing campaigns and advertising services:
Digital Marketing Campaigns
- • Before Campaign Launch: Full refund minus 10% setup fee
- • Within 7 Days of Launch: 50% refund on unused budget
- • After 7 Days: No refund on ad spend, only unused retainer
- • Monthly Retainers: 30-day notice required for cancellation
Important:
Ad spend paid to platforms (Google, Meta, etc.) is non-refundable as it's paid directly to third parties.
Non-Refundable Setup Fees
The following fees are non-refundable as they cover initial setup work and third-party costs:
Technical Setup
- • Domain registration fees
- • SSL certificate costs
- • Hosting activation fees
- • Email setup charges
Service Activation
- • WhatsApp API activation
- • Payment gateway setup
- • Third-party integrations
- • Initial consultation fees
How to Request a Refund
Follow these steps to request a refund:
Submit Request
Email billing@arbinddigitalsolutions.com with your order details and reason for refund
Review Process
Our team will review your request within 2-3 business days
Approval
You'll receive an email confirming approval or requesting additional information
Processing
Approved refunds are processed within 5-7 business days
Completion
Funds will appear in your original payment method within 7-10 business days
Refund Exceptions
Refunds may not be available in the following situations:
No Refund Situations
- • Services already delivered and accepted by client
- • Custom development work that has been completed
- • Third-party costs already incurred (domains, licenses, ads)
- • Violation of our Terms of Service
- • Requests made after 30 days of service completion
- • Change of mind after project approval
Special Cases:
If you believe your situation warrants special consideration, please contact our billing team. We review each case individually and may make exceptions based on circumstances.
Refund Questions?
Our billing team is here to help with any questions about our refund policy and process