Case Study · SaaS · WhatsApp CRM
Chativo
A multi-tenant WhatsApp CRM SaaS, built and operated by Arbind Digital Solutions.
What Chativo is
Chativo is a multi-tenant WhatsApp CRM SaaS. Clients connect their own WhatsApp Business Account (WABA) via the Meta API. Chativo displays incoming customer messages in a dashboard, lets the client's team reply from one unified inbox, and stores conversation history for the client's own customer support and sales tracking.
Who it's for
Businesses managing WhatsApp customer conversations.
How data flows through Chativo
Platform Data (message content, contact metadata) is used only to power that specific client's CRM instance. It is not shared across clients or used for any other purpose.
Optional AI auto-reply suggestions
Chativo includes an optional, opt-in AI feature that suggests draft replies. A client must explicitly enable it and supply their own API key (BYOK) for their chosen AI provider. When enabled, incoming message content is sent to that provider using the client's own key to generate a suggested reply, which is shown only to the client's team member for review, editing, and manual sending — Chativo's AI feature never sends a message autonomously. Clients who do not enable this feature have no message content sent to any AI provider by Chativo.
Dashboard
